SERVICE PAGE FOR CUSTOMERS

Welcome to our Heat Pump Service Page. We are committed to ensuring your heat pump operates at peak performance, providing you with reliable and efficient heating and cooling solutions. If you are experiencing any issues with your heat pump, our dedicated support team is here to help.

How to Report a Breakdown Issue
If your heat pump is malfunctioning or has stopped working, please follow the steps below to report the issue. This will help us diagnose and address the problem promptly.

Clausius - Report a Breakdown

HEAT PUMP DETAILS*:
Customer Details*:
Engineer Details*:
Photographs Required: Upload your file (JPG, PDF_ 2MB limit allowed)*:
Click or drag a file to this area to upload.
Click or drag a file to this area to upload.
Click or drag a file to this area to upload.
Click or drag a file to this area to upload.
Click or drag a file to this area to upload.
Additional Information:
Click or drag a file to this area to upload.
Please provide Alarm Details:
Instructions - How to get Alarm Details.

Instructions : When Dysplay is working:

1: Press "PRG " ( Middle Left Button )
2: Press Down Arrow until "Alarms"
3: Press Enter ( Middle Right Button )
4: Press Down Arrow to " Alarm Log "
5: Press Enter ( Middle Right Button )
6: Press Down Arrow and List following Details for each Log
- Alarm Code
- Time
- Date

 

 

Instructions : When Dysplay is "NOT Working" or it "is Blank":

If the Display does not work or is blank, please check the options "Is not Working" or "Is Blank" and fill in the empty fields as follows:

- Alarm Code: NO

- Time: NO

- Date: NO

Provide Photograph of Heat Pump Heating Data*:
Click or drag a file to this area to upload.

Instructions - How to Take Photograph of Screen Display for Heat Pump Data.

1: Press PRG
2: Press Down Arrow until " Information "
3: Press Enter ( Middle Right Button )
4: Press Down Arrow to "Heat/Cool System"
5: Take Photograph of Screen Display for Heat Pump Data

Provide Photograph of Heat Pump Collector Data*:
Click or drag a file to this area to upload.

Instructions - How to Take Photograph of Screen Display for Collector Data.

1: Press PRG
2: Press Down Arrow until " Information "
3: Press Enter ( Middle Right Button )
4: Press Down Arrow to "Brine System"
5: Take Photograph of Screen Display for Collector Data