Welcome to the Privacy Policy of Clausius Heat Pumps Ltd .

We are committed to protecting the privacy of our clients or potential clients . This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website and fill out our potential client form.

Clausius Heat Pumps Ltd is a company based in the United Kingdom, specializing in providing high-quality heat pump solutions to residential and commercial clients. For any questions about this Privacy Policy, please contact us at:

Address:

128 City Road, London, EC1V 2NX,

UNITED KINGDOM.

Call us: +44 1622 278 154

Office: contact@clausiusheatpumps.co.uk

Sales Department: jim@clausiusheatpumps.co.uk

What Information We Collect
When you fill out our potential client form, we may collect the following personal data:

Name: Your full name
Contact Information: Email address, phone number
Address: Your home or business address
Details of Enquiry: Information related to your heat pump needs, including property type, size, and other relevant details

How We Use Your Information
We use the personal data you provide to:

Respond to your enquiries and provide you with information about our products and services.
Process and manage any potential service requests.
Improve our products, services, and customer experience.
Comply with legal and regulatory requirements.

Legal Basis for Processing Your Data
We process your personal data based on the following legal grounds:

Consent: By filling out our potential client form, you give us consent to process your personal data for the purposes stated in this Privacy Policy.
Contractual Necessity: If you become a customer, the processing of your personal data may be necessary for the performance of a contract.
Legitimate Interest: We may process your data where it is necessary for our legitimate business interests and not overridden by your rights.

How We Share Your Information
We do not sell, rent, or lease your personal data to third parties. We may share your data with:

Service Providers: Third-party vendors, contractors, or partners who provide services on our behalf and need access to your data to perform their tasks.
Legal Authorities: If required by law or to protect our legal rights, we may disclose your personal data to relevant authorities.

How We Protect Your Information
We take the security of your personal data seriously and have implemented appropriate technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction. These measures include:

Encryption of sensitive data
Regular security audits
Access controls to ensure only authorized personnel have access to personal data

Data Retention
We will retain your personal data for as long as necessary to fulfill the purposes for which it was collected or to comply with legal, accounting, or reporting requirements.

Your Rights
Under the UK General Data Protection Regulation (UK GDPR), you have the following rights:

Right to Access: You have the right to request access to the personal data we hold about you.
Right to Rectification: You have the right to request the correction of any inaccurate or incomplete data.
Right to Erasure: You have the right to request the deletion of your personal data under certain circumstances.
Right to Restrict Processing: You have the right to request that we limit the processing of your personal data under certain conditions.
Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format.
Right to Object: You have the right to object to the processing of your personal data for direct marketing or other legitimate interests.
To exercise any of these rights, please contact us using the contact details provided above.

Cookies and Tracking Technologies
Our website may use cookies and other tracking technologies to enhance user experience, analyze website traffic, and provide targeted advertising. You can manage your cookie preferences through your browser settings.

Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review it periodically to stay informed about how we protect your personal data.

Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

Email: contact@clausiusheatpumps.co.uk
Phone: +44 1622 278 154